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  1. Update the device to a newer OS version:

    • If the affected device supports newer software, update to iOS 16 (or iPadOS 16) or later. This resolves the language discrepancy issue.

  2. Upgrade the device if updates are unavailable:

    • If the affected device cannot run newer iOS or iPadOS versions, consider upgrading to a newer device to eliminate the problem.

  3. Use alternative authentication methods:

    • As an alternative, users can switch to other supported Duo authentication methods instead of Duo Mobile.

  4. Use the app in German or other presenting language

    • Use the familiar colours, symbols, and button locations to accept/deny pushes and otherwise use the app.

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Info

Need help?

Contact the IST Service Desk onlineĀ orĀ 519-888-4567 ext. 44357.

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