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titleHOW DO I CONNECT TO THE VIRTUAL PRIVATE NETWORK (VPN) USING 2FA?

Follow the steps outlined in the Duo 2FA and the VPN knowledge base support article.

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titleHOW MUCH DOES A DUO HARDWARE TOKEN COST?

IST will cover the cost of the employee's first Duo hardware token.

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titleHOW DO I REPLACE AND/OR REPROGRAM HARDWARE TOKENS?
Note

When visiting a Service Desk to receive a token, remember your photo identification to provide proof of your identity.

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titleWHAT IF I DON'T HAVE A PHONE?

Employees who don't have a mobile phone or tablet can request a token using the 2FA token request form 

Waterloo students may purchase a U2F key from an external provider, such as Amazon, for personal use, if desired.

Please also see a list of alternate second-factor options.

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titleWHAT IS A U2F AUTHENTICATOR AND WHERE CAN I GET ONE?

U2F (Universal 2nd Factor) is an open standard to allow USB and near field communication (NFC) 2FA devices to interface with web browsers. It is currently only well supported in Chrome. Development is underway by Duo and major browsers to accommodate U2F integration via WebAuthn. U2F authenticators can readily be purchased from electronics retailers, such as Amazon

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titleWHAT HAPPENS IF I LOSE MY PHONE OR MY U2F AUTHENTICATOR?

Devices can be added or removed in the device management portal. 

If you are unable to log in to the device management portal at all, contact the IST Service Desk to have the lost device disabled, and to have an alternate added. 

You may choose to purchase a token to have as back up should you not have access to your phone.

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