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By enrolling in a platform authenticator, you must be using your device with the platform authenticator or you will not be able to authenticate.

Warning: It is recommended you add another 2FA method besides the platform authenticator, so you do not get locked out and are unable to access your account.

You can enroll in a platform authenticator via

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  1. Visit Device management

  2. Authenticate with your 8-character username @uwaterloo.ca (e.g. j25rober@uwaterloo.ca) and password

  3. Select Add a device

    image-20241003-154526.png

  4. For laptop device or Google Password Manager method, select Windows Hello. For iCloud Keychain or U2F token (security key) option, select Security Key.

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Info

Need help?

Contact the IST Service Desk online or 519-888-4567 ext. 44357.

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