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In order to get remote access from a Windows to Mac, you will need to install a remote access application. Free options include: 

Filter by label (Content by label)
showLabelsfalse
max5
spacesISTKB
sortmodified
showSpacefalse

...

reversetrue
typepage
cqllabel in ( "remote" , "mac" , "desktop" , "windows" , "knowledgebase" ) and type = "page" and space = "ISTKB"
labelsknowldgebase remote desktop windows mac
Page Properties
hiddentrue


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Contact the IST Service Desk online or 519-888-4567 ext. 44357.

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