If your speaker or microphone is not working while in a Teams meeting, the issue likely is that your computer audio settings are not synced with your Teams audio settings.
How to Check your Computer Audio Settings
Click Start.
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Click Settings.
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In Settings, select System.
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Once in System, select Sound.
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Now you are in the
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Sound settings for your computer, here you can see two
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options—the input
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and
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output devices. The
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input refers to the
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microphone and the
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output refers to the
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speakers.
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If you have multiple audio devices connected, then you can select the drop-down menu that is located under
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Choose your output
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device. In the picture below you can see
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two
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options—the (Mpow HC) refers to
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the headset speakers, and the (Realtek Audio) refers to
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the laptop speakers. In this picture
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, the headphones are set as the audio device
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being used. Please ensure that you have selected the audio device that you wish to use.
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Once your output device is selected, please check that your input device is selected as well. If you scroll down, you can select the drop-down menu for input device and select what microphone you wish to use.
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To test the output, click the slider located under
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Master Volume, you should hear a
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“ding” out of your selected audio device.
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To test the input please speak into your microphone and look at the volume reader located under
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Test your
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microphone.
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Now that you have selected your audio input/output, please take note of the names of the devices for
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crosschecking them with your Teams audio settings below.
How to Check your Teams Audio Settings
Open Teams.
Select the three dots next to your profile picture in the upper-right corner.
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Select
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Settings from the drop-down menu.
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Once in
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Settings, select
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Devices.
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Once you have selected
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Devices, you will see an audio settings page with three main points of interest
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: Audio Devices, Speaker, and
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Microphone.
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When selecting the drop-down menu for Audio Devices you should be presented with 2-3 options, depending on how many audio devices you have connected.
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PC Mic and
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Speakers refers to your computer speaker and microphone.
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Custom Setup refers to manually selecting
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which audio devices you want to use. You may also have a third option that refers to a headset that is connected
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(e.g., Mpow HC).
7. Please select “Custom Setup”
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Select Custom Setup.
You can then go to the Speakers and Microphone drop-down menus. Please ensure that they set to the same devices as your computer settings. In the picture below
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, the Speaker and Microphone are set to a headset (Mpow HC).
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To ensure that your audio is now synced, you can
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click Make a Test
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Call. This will allow you to test your microphone and speakers so you can hear what a call will sound like before you make one.
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