This guide contains instructions for how to transfer emails from one Office Microsoft 365 (M365) email inbox to another Office Microsoft 365 email inbox. This is particularly useful for users who want to transfer emails from their @edu.uwaterloo.ca inbox to their @uwaterloo.ca inbox.
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We recommend making a backup file of your emails before starting the migration. Please follow the steps on how to do so from Microsoft!in this article for help to do this https://support.microsoft.com/en-us/office/export-items-to-an-archive-file-in-outlook-for-mac-281a62bf-cc42-46b1-9ad5-6bda80ca3106?ui=en-us&rs=en-us&ad=us |
Step-by-step guide to add both accounts to Outlook
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If you already have both email accounts added to the Outlook app and signed in, proceed to Step 6 |
Open Outlook, go to Outlook > Preferences > Accounts
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On the left pane, click “-” at the bottom to remove your @edu.uwaterloo.ca account, if it is listed there
Click "+" > Add Account > Enter. Now add your
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first account, using username@uwaterloo.ca
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(Your username is your 8-character UWaterloo username, e.g. j25rober@uwaterloo.ca)
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If you are a Connect user, please follow the steps listed on this article: Configure Outlook 2016 for Mac
If you are a
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M365 user, please choose
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Microsoft 365 and then enter your UWaterloo password
After adding your
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first account (username@uwaterloo.ca), repeat Steps 1 to 3 to add
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Enter your UWaterloo password. Your edu email should be added by now
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your second account (this could be a personal account)
Enter the password for the second account.
Once the account has been added, restart Outlook to view your
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first and second account
Now that the 2 accounts are added to Outlook, follow the steps below to
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Drag the inbox of your edu account to your newly added inbox. For example, drag the inbox of your edu account to the uwaterloo inbox. It will become a folder under your new inbox.
You can rename this folder “edu” or something similar. If you do not see the subfolder, try click on the arrow beside the inbox.
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transfer your emails.
Transfer your emails from one mailbox to another
You can transfer selected emails from one inbox to another or transfer the entire inbox. Instructions for both are below.
Transferring selected emails
Select the emails from the
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inbox that you would like
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For users migrating from @edu.uwaterloo.ca to @uwaterloo.ca, you will be selecting mail from your @edu.uwaterloo.ca inbox
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to transfer
To select multiple emails, hold the Command key and click on the emails you would like to transfer. The selected emails will be highlighted in light blue.
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If you have a large inbox you may want to transfer emails in smaller batches
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Click on the first email you would like to transfer, then while holding the Shift key, select the last email you would like to transfer. The emails listed in between the selected emails will be transferred in a batch.
You can now drag and drop the emails into the inbox you would like.
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It may take some time for the transfer to complete depending on the amount of emails are being transferred. You can view your inbox in the Outlook app to confirm the emails were transferred, however please do not close Outlook until you have verified online that the transfer was successfully completed and sync'd to the online server by visiting portal.officemicrosoft365.com. Failure to follow this step may result in a loss of emails. Sign into portal in using the email account you would like the emails to end up in. For users migrating from @edu.uwaterloo.ca to @uwaterloo.ca, sign in with username@uwaterloo.ca to check for the emails |
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Transferring the entire inbox
Drag the inbox that you would like transferred to the inbox you would like to move it to. For example, drag the inbox of your second account to the first account inbox. It will become a folder under your new inbox.
You can rename this folder based on your preference. If you do not see the subfolder, try clicking on the arrow beside the inbox.
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Note: The drag and drop feature is available to the previous Outlook version. To switch to the previous Outlook version click on “new Outlook” switch located on the upper right corner:
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Once you are finished transferring your files over to your new inbox, you can click on the ‘New Outlook’ switch located on the upper right corner to switch back to the newer version.
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Need help?Contact the IST Service Desk online or 519-888-4567 ext. 44357. |
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