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New Teams is now the default Teams client. People in the University of Waterloo tenant, will be able to switch back to Teams classic, until approximately mid-May, 2024. In mid-May, 2024 everyone will be switched to new Teams. |
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What is new Teams?
A new version of Microsoft Teams was released by Microsoft on March 31, 2024.
The new Teams client is re-imagined from the ground up with performance in mind, providing a faster, simpler, and more flexible experience. The new Teams client installs and loads faster, letting you launch the app and join meetings more quickly, giving you more time to focus on the business tasks.
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How to switch to new Teams
Switch to the new Microsoft Teams - Microsoft Support
Note: New Teams is a different application so any shortcuts to Teams classic will need to be re-created for new Teams.
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Warning: New Teams was available to campus as of February 20th, with a deadline to switch to new Teams of mid-May, 2024. If new Teams is not enabled for you, try the following instructions. |
Windows 10/11
Open the Teams classic desktop app.
When accessing new Teams for the first time, you will see a pop-up that will instruct you to switch to New Teams. Click “Switch Now” to move to New Teams. Once you have clicked on Switch Now, Teams Classic will automatically be closed and new Teams will be launched.
If you are not prompted to switch to new Teams, in the upper left, turn on the ‘Try the new Teams’ toggle .
Note: if the toggle is greyed out or if you are unable to turn on new Teams, please clear the Teams cache.
Instructions on how to Clear Teams cache - Microsoft Teams | Microsoft Learn
In the pop-up window, select ‘Get it now’ .
Follow the prompts on screen
New Teams should automatically open. Any future actions (e.g., joining a Teams meeting from Outlook) will happen in new Teams by default.
Right click on the new Teams icon in your taskbar and click ‘Pin to taskbar’. Then right click on the old Teams Classic icon in taskbar and click ‘Unpin from taskbar’
On your computer, you will now have 2 Teams applications.
In Windows 10, they will be named as follows:
New Teams: “Microsoft Teams (work or school)”
Teams classic: “Microsoft Teams classic”
In Windows 11, they will be named as follows:
New Teams: “Microsoft Teams (work or school)”
Teams classic: "Microsoft Teams classic (work or school)"
MacOS
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Note: minimum requirements:
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You’ll need to grant permission to New Teams to share screen, use your microphone, or use Bluetooth devices:
If you miss the prompt, you can do this anytime by going to Apple Menu > System Settings > Privacy & Security.
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If you miss the prompt, you can do this anytime by going to Apple Menu > System Settings > Privacy & Security.
Under Screen Recording, make sure Microsoft Teams (work or school) is selected the logo will also look like this.
Repeat the same steps for Microphone and Camera as well.
Open the Teams classic desktop app.
When accessing new Teams for the first time, you will see a pop-up that will instruct you to switch to New Teams. Click “Switch Now” to move to New Teams. Once you have clicked on Switch Now, Teams Classic will automatically be closed and new Teams will be launched.
If you are not prompted to switch to new Teams, in the upper left, turn on the ‘Try the new Teams’ toggle.
Note: you will need to be logged in as an administrator or have administrator credentials.
In the pop-up window, select ‘Get it now’.
New Teams will begin downloading.
Once downloaded, the installer should automatically open.
Follow the prompts on screen to complete the installation
New Teams should automatically open.
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In MacOS, they will be named as follows:
New Teams: “Microsoft Teams (work or school)”
Teams classic: “Microsoft Teams classic”
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Log in at https://teams.microsoft.com/ using username@uwaterloo.ca and your password.
Click on the ellipse in the upper right and select About > Public preview
In the pop-up window select ‘Switch to public preview’.
In the upper left, click the toggle to ‘Try the new Teams’.
In the pop-up windows, select ‘Switch to new Teams’.
To make new Teams the default, select the check box beside ‘Don’t ask me this again’.
New teams will automatically load.
Device Settings in New Teams (Camera/Microphone)
In new Teams, you can access your video and audio settings easily.
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Camera:
Select the down-arrow beside the video icon to adjust settings such as device options, brightness and background effects.
Alternatively, you can click on the three dots for more settings and then select Video Effects and Settings to adjust background effects.
Microphone:
Select the down-arrow beside the microphone icon to adjust settings such as speaker and microphone device options, spatial audio and background suppression.
Alternatively, you can click on the three dots for more settings and then select Audio Settings to adjust the settings.
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Note: After mid-May, 2024, users will no longer be able to switch back to Teams classic. All users will be switched to new Teams. |
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When reverting to Teams Classic, you may be prompted to keep using the new Teams. To use Teams Classic, click 'Yes, switch back'. |
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Windows and Mac
Select the ellipses in the upper right.
Turn off the ‘New Teams’ toggle.
New Teams will automatically close and Teams classic will re-launch.
Teams on the Web (all browsers)
Select the ellipses in the upper right.
Turn off the ‘New Teams’ toggle.
In the pop-up window, select ‘Switch to classic Teams’.
Teams will automatically reload and launch Teams classic.
Clearing cache in new Teams
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New Teams is indicating that there is no camera available and has greyed out the camera icon
Close new Teams, clear new Teams cache, re-launch new Teams.
When joining a meeting in New Teams I hear a dial tone
If Skype for Business, is running, close it completely (including in the System Tray), then close Teams, re-start Teams, and try again.If you are still experiencing the dial tone and can’t join the meeting, try reverting back to classic Teams and try again.
My Teams Layout looks different
Teams defaults to a grid layout. To change the layout, click the ellipses in the upper right and Settings. Then select Appearance and accessibility on the left, and scroll down to Layout.
Note: If you clear your Teams cache any changes in settings, including the layout, will be reset to the default settings.
When creating a Post in a channel in New Teams, it defaults to a post with a title and formatting
To post without a title or formatting: leave the title section blank, enter unformatted text in the body (where you see ‘Type a message’) and click Post
My time zone is incorrect
You may need to update your time zone by going to My Account - Settings & Privacy (microsoft.com) and selecting the correct time zone under ‘Region’
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