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The majority of documents at the University of Waterloo that are not legally binding can be signed using the methods described in the article Electronic Document Signing .

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When adding an internal signer to a project, the 8-character UWaterloo username@uwaterloo.ca (i.e. myuserna@uwaterloo.ca) address must be used. You can search for someone’s username at https://idm.uwaterloo.ca/search/. in Campus Directory. To ensure you are using the correct email, use the information in the User ID username field.

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The fix

  1. Sign

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  1. in to ConsignO

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  1. at https://uwaterloo.ConsignO.com/login using your 8-character UWaterloo username@uwaterloo.ca (i.e. myuserna@uwaterloo.ca)

  2. Open the signature project

  3. Click on Signers

  4. Find the signer who is seeing the error message and click the Edit button next to their name

    The edit button next to a signer has a checkbox with a pencil icon. You can edit their email address here.Image Modified

  5. Update to

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  1. use username@uwaterloo.

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  1. ca 

  2. Once saved, this change will propagate to all other signature projects with this UWaterloo signer.

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labelserror signer electronic document signature consigno cloud
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Need help?

Contact the IST Service Desk online or 519-888-4567 ext. 44357.

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