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Outlook 2013/16 (Exchange)

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Note: If you’re using an iPhone, you may need to reconfigure the amount of “Recent Messages” you have shown. The default for an iPhone is to hold your 50 Most Recent Messages across all email accounts. We suggest increasing this amount to the 200 Most Recent Messages to ensure that messages are loading across all of your email accounts/folders :

1. Go to Settings

2. Select “Mail, Contacts, Calendars”

3. Under the “Mail” subheading, select the “Show <50 Most Recent Messages>” option

4. Select the appropriate number of recent messages you would like loaded (200)

Note: there is no need for alarm when the message 'Activate device administrator' is displayed. Simply continue with the process.

Android: There is a known issue with Android devices using ActiveSync connections to Exchange. The issue is with OS version 2.2 on the device. The work-around is to run a different version of the Android OS (it is unclear if the issue is fixed with versions 2.3 or later) or install a third-party ActiveSync application on the device. Although Information Systems and Technology (IST) does not provide support for it, some users have reported that "TouchDown" by NitroDesk improves the stability and functionality of the ActiveSync software on devices running the Android OS.

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