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We do everything we can to ensure a good user experience, from commitment in staff time and budget to campus Wi-Fi infrastructure and service, use of leading technology, a validated design approach, infrastructure monitoring, and ongoing quality assurance. For more information about the University’s role in providing campus Wi-Fi service, please read Campus Wi-Fi infrastructure and quality assurance.
If you are having difficulty with the University’s Wi-Fi service, please see Connecting to the eduroam wireless network.
For more information on the factors that affect Wi-Fi service, and what you can do to receive the optimum experience, please read on…
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Wi-Fi is communication over the air, using radio waves. It includes end user devices (e.g. laptops, smartphones), radio frequency spectrum, and Wi-Fi and network infrastructure including connectivity to the Internet.
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How would you know if the issue is on your device, is caused by interference, is due to a coverage gap, or high usage in the area, or something else?
You probably won’t know, so report the issue, and/or visit a Service Desk, so everything can be investigated.
In almost all cases, the investigation starts with the end user device itself, checking drivers and settings.
If you would like to you can submit a Wi-Fi incident report
If you are using a single band (2.GHz only) laptop or smart phone, next time you upgrade be sure to get dual band (2.4GHz and 5GHz) !
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We do everything we can to ensure the Campus Wi-Fi and network infrastructure is performing properly, for more information read Campus Wi-Fi infrastructure and quality assurance. But that only covers a fraction of the overall service. Read on...
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Ensure the drivers are up to date.
Do some web searches of your computer make/model and/or Wi-Fi chipset, plus the text wireless problems (or equivalent) to see if anyone else is having a problem.
And/or take the device to a campus IST Service Desk.
If you are using a single band (2.GHz only) laptop or smart phone, next time you upgrade be sure to get dual band (2.4GHz and 5GHz)!
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The body of knowledge on interference is significant, and includes vendor neutral and vendor material, some examples:
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For assistance using the University's Wi-Fi network, you may contact a Faculty service desk or the IST Service Desk.
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