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Working With WebEx ARF Files on Windows:

In This Article:

How to download WebEx ARF files on Windows

1. Login to uwaterloo.webex.com.
2. In the top right corner of the page, click “Classic View”.
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3. From the bar along the top, select “My Webex”.
4. Select “My Recordings” from the left side of the screen.Click on

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       3. Find the title of recording you’d like to share as a download file

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To post or share your downloadable recordings

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and click the download icon on the right-hand side.

How to play WebEx ARF files on Windows

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1. Click the blue hyperlink that says, “Download the Webex Network Recording Center”.

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     2. Wait for the pop-up menu to appear and click Next until you reach the page that says Install.

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     3. Once the application has finished installing, open your file menu to Downloads and select the .ARF file you wish to play.

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    4. The file will open in the recording player as shown below:

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Troubleshooting: 

If the video player does not open

1. Right click on the file name in your downloads, select “Open With” and then “Choose another app”. This will open a pop-up menu where you can select “Choose an app on your PC”.

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     2. Under “Program files (x86)” in your file explorer select the “Webex” folder. 

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    3. Inside the Webex folder select the “ARF Converter” file folder, and then select “enbrconvert.exe” to open the file.

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    4. The file will open in the recording player as shown below:

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If you are unable to see the video: 

1. Navigate to the top menu bar and select “View”, make sure the video option is checked.

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How To share your downloaded .ARF files:

1. To share downloaded recordings, you must Convert to a .MP4 file.
2. In the video player, navigate to the top menu bar and select “File”, then select the “Convert to .MP4” option.

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   3. This will open a pop-up menu of your file explorer. In this menu select the .ARF file you would like to convert.

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     4. You will then be prompted to login to Webex. The Site URL is webex.com

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   5. You may be prompted to login once again. Follow the computer prompts until you have successfully downloaded the conversion tool.

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  6. In the file converter there is the option to decide where to save your video. Choose the “Browse” button to access your file explorer and select a location.

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     7. Once finished, click ok at the bottom of the pop-up menu.

     8. A .MP4 file will be saved in the location you specified.

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