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If you need to forward your email messages from your M365 account please see Forward Email from your Microsoft 365 Outlook account
Adding Mailservices to M365 Outlook
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Moving the entire inbox
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We recommend making a backup file of your emails before starting the migration. Please follow these instructions to do so: https://support.microsoft.com/en-us/office/back-up-your-email-e5845b0b-1aeb-424f-924c-aa1c33b18833?ui=en-us&rs=en-us&ad=us |
In the example below, emails are being moved from the second inbox to the first inbox.
Go to Files > Account Settings > Account Settings, choose second account, click Change...
Select All for Download emails for the past:
Close the tab. Go back to your Outlook inbox, right-click on your second inbox and select Copy Folder
Select your first inbox (username@uwaterloo.ca)
Click OK. It will start transferring your email.
Your old email will appear as a subfolder named inbox under your inbox. You should rename it to something to be more clear.
You can verify online that the transfer was successful by visiting microsoft365.com
Sign in to the first inbox (username@uwaterloo.ca) to check for the emails
Moving selected emails
| Note |
|---|
We recommend making a backup file of your emails before starting the migration. Please follow these instructions to do so: https://support.microsoft.com/en-us/office/back-up-your-email-e5845b0b-1aeb-424f-924c-aa1c33b18833?ui=en-us&rs=en-us&ad=us |
With the Windows Outlook app open, select the emails from the inbox that you would like transferred. You may want to transfer emails in batches if you have a large inbox.
To select multiple emails, hold the Control key and click on the emails you would like, selected emails will be highlighted in light blue
Click on the first email you would like to transfer, then while holding the Shift key, select the last email you would like to transfer. The emails listed in the selection will be transferred in a batch.
You can now drag and drop the emails into the inbox you would like
You need to drag and drop to the Inbox folder itself. Dragging and dropping to the email address listed will not work
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