The instructions in this article will work for Chrome, Firefox and Internet Explorer web browsers.

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• Type sms for text codes (this option is for students only); you will get a text message with 10 codes. Re-enter your password, and type the first code in the second password field.

• Type phone to get a phone call (this option is for students only); enter ‘phone2’ to receive the prompt on a secondary device, ‘phone3’ to receive the prompt on a tertiary device, etc.

• For Duo hardware token or Duo app, enter the 6-digit code from the token or app

• For a Yubikey, touch the YubiKey with your cursor in the text box
  

  b.    Accept the Duo 2FA prompt on your device to continue to the next step.
  

• From the VPN download page shown below, click Download for Windows to download the installation file.

  

• Select Save.
  

• Go to your Downloads folder (via File Explorer) and double-click on the installation file. 
  

• Click Next to start AnyConnect Secure Mobility Client Wizard.
  

• Click Install on the Ready to Install window.
   

• Accept  End User License Agreement  and click  Next .
   

• Click the Finish button.

How to connect

The installation process only needs to be done once. After the client is installed, you can use the "Start Menu" item to access the client connection window.

1. Search for Cisco AnyConnect in the Windows start menu and launch the application. 

2. If you haven't connected before, you will need to specify the VPN server:

   1. cn-vpn.uwaterloo.ca : Accessed from off-campus and from wireless when on-campus

   2. vpn-inside.private.uwaterloo.ca : Accessed from on-campus, wired connections only
      

3. Click Connect. 

4. This brings you to a login window where you can authenticate with your credentials. Under the 'Group' drop-down menu, select 'UW-General-Campus'. 
   Note: 'UW-General-Campus' is the recommended profile. 'UW-Campus' should be used as an alternative profile.

   1. Enter your 8-character username into the username field (i.e. myuserna)
      

      

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For SMS codes: enter ‘sms’ (this option is for students only); you will get a text message with 10 codes. Re-enter your password, and type the first code in the second password field.

For Yubikey: enter the code generated by touching the Yubikey

For Phone Call (this option is for students only): enter 'phone'

• Enter ‘phone2’ to receive the prompt on a secondary device, ‘phone3’ to receive the prompt on a tertiary device, etc.

• If you are not receiving Duo phone calls, you may have a setting that is blocking the phone calls. Some possible solutions include adding the Duo phone number, (306) 900-4884, to your device whitelist, or if the service is blocking unknown callers, add the Duo phone number as a contact on the device.

  • iPhone: 'Silence Unknown Callers'

  • Telus/Koodo: 'Call Control'

  • Android: 'Block Unknown Callers'

  • Call Control or Call Blocker app

  • Any anti-spam service

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When the VPN client is running, you will see an icon in the taskbar notification area (lower right corner of Windows). This can be used to control the VPN connection:

• Right-click to close the Cisco AnyConnect client

• Double-click to open the Cisco AnyConnect client
  

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• Server/connect to address: cn-vpn.uwaterloo.ca

• Username: 8-character UWaterloo username

• Password: password

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