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The University of Waterloo acquired a voice recognition system, SpeechAttendant, to reduce heavy call demands on our telephony infrastructure and allow students, faculty and staff access to a current telephone directory 24 hours a day, 7 days a week.

To access SpeechAttendant

For on campus access to the SpeechAttendant system, call ext. 77777.

• You will hear a recording asking what party you wish to contact

• Speak the name and you will be connected to your party

  • If more than one person on campus has the same name, SpeechAttendant will ask the caller which individual you are calling e.g. "Do you wish to talk to John Smith in Biology"

  • If the caller replies "No" the system will ask "Do you wish to talk to John Smith in Food Services"

  • This will continue until the caller replies "Yes"

During regular business hours, if SpeechAttendant cannot identify your party, you will be transferred to a Telecommunications Services operator.

Report any problems to telephoneadmin@uwaterloo.ca. Some names may be problematic; Information Systems & Technology (IST) will be glad to adjust SpeechAttendant with your assistance.

Recording your name

If you would like to record your own name, please submit a request ticket to rt-ist-csteladmin@rt.uwaterloo.ca. You will be given a PIN number to allow you to access the system. This PIN number will only be valid for 48 hours (two business days).

To record your name:

1. Enter SpeechAttendant (ext. 77777)

2. Press "123"

3. Find your name

4. Press "1"

5. Enter PIN number and then press "#"

6. Record name and then follow acceptance steps or re-record

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