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Close the Accounts Settings window and then close the Outlook desktop app. Wait about 5-10 seconds and then open the application.
To access the Shared Mailbox folders; scroll down the folder navigation list (the left column of the Outlook window) to locate the account that was added. Click on the arrow at the left of the account name to expand the folder list.
Adding a shared mailbox to Classic Outlook using Windows 11
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NOTE: If you are using new Outlook please follow this steps: https://uwaterloo.atlassian.net/wiki/spaces/ISTKB/pages/43898929265/Adding+M365+Shared+Mailbox+in+New+Outlook+that+is+shared+with+you#Adding-a-shared-mailbox-to-new-Outlook |
NOTE: Windows 11 currently defaults to use Outlook (New), if you want to use Outlook classic follow below steps and add shared mailbox:
Type “ Outlook ” into the search field on the Taskbar and then select “ Outlook (Classic) > Open ” from the search results.
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Once Outlook (Classic) is open on a Windows 11 machine the setup of a shared account follows EXACTLY the same steps as described for Windows 10.
Pin Outlook (Classic) to your Taskbar and set it as the default email application.
Open Outlook. Click File at top, then Account Settings, and Account Settings again.
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Select your own UW email. Click Change button above it.
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Click More Settings, then Advanced tab.
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Beside the "Open these additional mailboxes", click Add button.
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Type in the email address, ex. sharedemail@uwaterloo.ca
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Click OK, Apply, and OK again (Outlook might freeze a bit while it loads).
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Click Next, Done, then restart Outlook.
To send email:
In the compose message window, click From menu and pick Other Email Address.
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