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NOTE: If you are using new Outlook please follow this steps: https://uwaterloo.atlassian.net/wiki/spaces/ISTKB/pages/43898929265/Adding+M365+Shared+Mailbox+in+New+Outlook+that+is+shared+with+you#Adding-a-shared-mailbox-to-new-Outlook |
NOTE: Windows 11 currently defaults to use Outlook (New), if you want to use Outlook classic follow below steps and add shared mailbox:
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Once Outlook (Classic) is open on a Windows 11 machine the setup of a shared account follows EXACTLY the same steps as described for Windows 10.
Pin Outlook (Classic) to your Taskbar and set it as the default email application.
Open Outlook. Click File at top, then Account Settings, and Account Settings again.
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