...
Please call Accuro Support to reset your password: +1 866 729-8889.
...
If you are calling from your Skype for Business phone, press “1” when it asks if you are calling from the number on file for the clinic.
...
Press “0” for a password reset.
...
You will then be placed in the queue. Once you speak to a representative, they will ask for your name and your verification email. Your verification email is your WatIAM UW email address—not your “friendly” UW email address: bsmith@uwaterloo.ca ✅ bob.smith@uwaterloo.ca❌
...
Enter your username and press next.
...
Press Forgot Password? in the bottom left hand corner.
...
Click the Send me an email button.
Follow the instructions sent to your @uwaterloo.ca email
If you still cannot reset your password, submit a ticket here https://uwaterloo.atlassian.net/servicedesk/customer/portal/118 to have Violet or Lance manually reset your password.