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  1. Job requirements- Ranked in order of importance

  1. Evidence I have it

  1. Completed statements or notes

Example:

Respond to client questions and concerns, resolve customer complaints and escalate issues appropriately.

Example:

Summer job at Rogers

Example:

  • Handled customer phone inquiries

  • Triaged customer concerns

  • Deescalated where possible

  • Escalated to manager when needed

Tip

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