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  1. Job requirements- Ranked in order of importance

  1. Evidence I have it

  1. Completed statements or notes

Example:

Respond to client questions and concerns, resolve customer complaints and escalate issues appropriately.

Example:

Summer job at Rogers

Example:

Handled customer phone inquiries Triaged customer concerns Deescalated where possible Escalated to manager when needed

Tip

Download to edita fillable version of the chart:

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namePreparing to write cover letter – chart.docx

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