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Using the Duo Push option

  1. Visit  Visit Device management

  2. Authenticate with your 8-character username @uwaterloo.ca (e.g. j25rober@uwaterloo.ca) and password

  3. Click Next on the three welcome and informational pages.

    Welcome informational page of Duo

  4. Select Duo Mobile.

  5. Enter a phone number.

  6. If you haven’t already, install the Duo Mobile app and click Next.

Info

Download the Duo Mobile app onto your mobile device:
From your app store install the “Duo Mobile” app by Duo Security:

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  1. Use the Duo Mobile app to scan the QR code and add your account to the app.

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  2. Click Continue.

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  3. Log out and close your browser.

System requirements

Duo Mobile System Requirements

  • Android: the current version of Duo Mobile supports Android 10.0 and greater. Duo recommends upgrading to the most recent version of Android available for your device. We cannot ensure compatibility of Duo Mobile with custom variants or distributions of Android. More information from DUO: Duo Mobile on Android

  • iPhone: The current version of Duo Mobile supports iOS 14.0 and greater. More information from DUO: Duo Mobile on iOS

Info

  • SMS and phone call Two Factor Authentication (2FA) are being phased out for employees. Employees who don't have a mobile phone or tablet, or would prefer an alternate option, can request a token using the 2FA token request form.

  • Waterloo students may purchase a U2F key from an external provider, such as Amazon, for personal use, if desired.

  • If you need to remove a device or replace a phone that was lost or stolen, please refer to the article Removing a device or replacing a lost or stolen token

Optional: You may choose to purchase a token to have a backup should you not have access to your mobile phone or your device of choice.

Optional: You may add multiple Duo Mobile devices to your 2FA account. The Duo Mobile app is available for recent Android (phone, tablet) and iOS (iPhone, iPad) devices. Duo Mobile can also be installed and set up on Chromebooks. 

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