Staff: Please contact your IST Account Rep to initiate a request or get support.
Faculty: Please contact your Faculty IT Help desk for support.
Students: Please submit a support ticket via the IST Help Portal.
Hardware support
Information Systems & Technology (IST) will advise and assist clients with the configuration and purchase selection of Apple hardware. This consultation will usually be done by the IST support person noted below.
The client will be directed to the IST-Client Services area representative for their area.
Software support
Supported O/S versions:
Mac X 11 ( Big Sur macOS 13 (Ventura)
macOS 12 (Monterey)
Minimal support for older versions of Mac OS X
Applications supported by IST
Mac O/S functionality/applications
These are the standard built applications and functionality that are part of the O/S. Basic support is provided.
Additional Apple applications
These are applications or suites of applications that Apple sells and often bundles with the Mac.
We may assist with support for these applications, time and knowledge permitting:
Photos
Pages
Numbers
Keynote
Windows support on the Mac
Intel-based Macs have the option of running a Windows environment. The IST Client Services Mac support group is responsible for help with Mac setup to allow a Windows environment, but not necessarily responsible for Windows support as that responsibility may be with the Windows support group. Support for Windows applications is handled in the same manner as a "standard" Windows machine.