How to Remove Cached Credentials from Credentials Manager 

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1. Quit Outlook.

2. Go to Control Panel → User Accounts → Mail.

3. Click the Show Profiles… button

   

   
   

4. Click the Add button

   

5. Enter a profile name in the text box (it can be anything as long as it’s not the same as an existing profile name) and click OK
   

   

6. Enter the Email Account information and password and click Next (Note: if the Email address field is already populated and the password field is missing, just click next)

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7. Outlook will find your information based on Auto Discover settings. If everything is checked off, you can click Finish to complete the profile setup

   

8. Return to the Mail settings window, change the setting for When starting Microsoft Outlook, use this profile: to Always use this profile, select your new profile name and click OK

   

9. You should now be able to start Outlook using the new profile. To ensure that you are now able to send and receive emails, please send a test email.

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