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The majority of documents at the University of Waterloo that are not legally binding can be signed using the methods described in the article Electronic Document Signing .

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When adding an internal signer to a project, the 8-character UWaterloo username@uwaterloo.ca (i.e. myuserna@uwaterloo.ca) address must be used. You can search for someone’s username at https://idm.uwaterloo.ca/search/. To ensure you are using the correct email, use the information in the User ID field.

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The fix

  1. Sign into ConsignO at the following at https://uwaterloo.ConsignO.com/login using your 8-character UWaterloo username@uwaterloo.ca (i.e. myuserna@uwaterloo.ca)

  2. Open the signature project

  3. Click on Signers

  4. Find the signer who is seeing the error message and click the Edit button next to their name

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  5. Update to use username@uwaterloo.ca 

  6. Once saved, this change will propagate to all other signature projects with this UWaterloo signer.

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Need help?

Contact the IST Service Desk online or 519-888-4567 ext. 44357.

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