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1. Open Outlook.

2. Click on the File tab in the ribbon.

3. Click on the + Add Account button.

4. Type the email address of the shared mailbox (i.e. games.institute@uwaterloo.ca), then click the Connect button.
   

   

5. Click the Back button at the window prompting you to type the password for the shared mailbox email address. Do not enter a password here as you will use your own credentials for authentication (as described in #6).
   

   

6. Edit the username to match your own 8-character username@uwaterloo.ca* (i.e. myuserna@uwaterloo.ca), then click the Next button.
   *Be sure to use your own username@uwaterloo.ca and not a friendly email address.
   

   

7. Enter your password and then click the Sign in button.
   

   

8. Complete the DUO 2-Factor Authentication.
   

   

9. Click the Done button.
   

   

10. Quit/close the Outlook app and then relaunch to access the mailbox.

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