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For more information about device management for Two-Factor authentication (2FA) via DUO, please see the article DUO Device Management Instructions.

If
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Note

Please contact IST Service Desk if:

  • you are not able to log in to the device management portal

, contact the IST Service Desk to

  • you have the lost device disabled, and need to have an alternate added. 

  • you only have one device associated with 2FA

Step-by-step instructions

  1. Go to https://2fa.uwaterloo.ca/duo/dmp

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  2. Choose an authentication method to authenticate for DUO. After authentication, you will be redirected to the Device Management Portal

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  3. Click on the Device Options button beside the device that you want to delete.

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  4. Click on the trash can button to delete the device.

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  5. Confirm that you wish this device to be deleted.

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  6. The device has been successfully removed and you will be notified at the bottom of the Device Management Portal.

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Need help?

Contact the IST Service Desk online or 519-888-4567 ext. 44357.

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