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Who can use this service

Students, Graduate Students, Instructors, Faculty, Researchers, Staff

How to request this service

Individual user: Sign in to get started, you’ll be setup in less than 5 minutes

Service owner: If you are a service owner looking to implement Duo, please email rt-ist-iss-general@rt.uwaterloo.ca for more information

Support for this service

Looking for instructions specific to your device or for additional information? View Duo two-factor authentication resources in the IST Knowledge Base

Check out the University's 2FA website or search  

Search Duo's knowledge base at https://guide.duo.com/ .

Or, get in touch with an IST Service Desk.

Pricing/cost

  • There is no cost to enrol your device(s) using the Duo Mobile App.

  • Employees who do not have a mobile phone or would prefer not to use the Duo Mobile App may request one free token from IST.

  • Students who choose not to use the Duo Mobile App will be required to purchase a token. Token selection criteria is available in the IST Knowledge Base.

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