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Note: When using a research account, it is the requestor's responsibility to ensure that any devices, accessories or services ordered are eligible on the account. Additionally, all charges to research accounts must be authorized in writing or email by the Principal Investigator or an authorized delegate.
If you are travelling outside of Canada, consider the travel add-on plans.
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Who can use this service | Faculty, Staff, IT Support Staff |
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How to request this service | To order a Smartphone, the account administrator should submit a request via Jira Service Desk Portal with the following information: Device information: Does user have a personal device they wish to transfer to the corporate plan? If so, please provide: wireless number provider name provider account number
If new device is required:
User information: Billing information:
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Support for this service | Please direct all telephone and wireless device correspondence to telephoneadmin@uwaterloo.ca. All adds, moves, and changes to your wireless account should be sent via Jira Service Desk Portal. For lost or stolen devices please submit a request ticket via Jira Service Desk Portal. Outside of business hours please call Rogers at 1-877-274-3375. |
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Additional service resources
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