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If your speaker or microphone is not working while in a Skype for Business call, the issue likely is that your computer audio settings are not synced with your Skype for Business audio settings. |
How to Check your Computer Audio Settings
Click Start.
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Click Settings.
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In Settings, select System.
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Once in System,select Sound.
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Now you are in the sound settings for your computer, here you can see two
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options—the input
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and the output devices. The
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input refers to the
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microphone and the
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output refers to the
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speakers.
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If you have multiple audio devices connected,
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you can select the drop-down menu that is located under
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Choose your output
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device. In the
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example below you can see
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two
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options—the (Mpow HC) refers to
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headset speakers, and the (Realtek(R) Audio) refers to
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laptop speakers.
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Select the audio device
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that you
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wish to use based on what’s available on your computer.
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Once your output device is selected, please check that your input device is selected as well.
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Scroll down and select from the drop-down menu
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.
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To test the output, click the slider located under
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Master Volume. You should hear a ding out of your selected audio device.
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To test the input
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, speak into your microphone and look at the volume reader located under
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Test your microphone. It will show whether your voice is being heard.
Now that you have selected your audio input/output
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, note of the names of the devices
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to cross check them with your Skype for Business audio settings.
How to check Audio Settings in Skype for Business
Open Skype for Business.
Select the gear icon in the upper-right corner.
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Select Audio Device.
Your audio device selected should be
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PC Mic and
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Speakers if you are using your computer microphone/speaker, and
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Custom Device if you are using a headset or external audio device.
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Check that the speaker and microphone are set to the same device as your computer audio settings.
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To ensure that your microphone/speakers are working,
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click the Check Call Quality button which will mimic a test call so you can hear what you sound like on a call.
