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To request that your current RT queue be decommissioned and migrated to JSM, please :
i. Submit a ticket and work with IST to create and set up your new JSM Project (if not already set up): Atlassian Request - Information Systems and Technology - Jira Service Management
ii. Once JSM is set up and ready to be used, send a request to rt-help@uwaterloo.ca to migrate your existing RT queue(s) to JSM, providing the information in questions 1-3 below ( also review What will happen to your RT queue section below).
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