It may be necessary to track RT tickets for someone while they are away from the office. There are two options below The instructions below describe how to view and track these tickets.
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RT search/dashboard
This option will show all tickets owned by a person (ltomalty is the example here) that are active, or that are resolved but have been updated in the last five days.
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Status != 'rejected' AND ( ( Status = 'resolved' AND LastUpdated > '5 days ago' ) OR Status = '__Active__' ) AND Owner = 'ltomalty'
Option 2 – Email rule
The staff person that will be away from the office can create an email rule to forward all of their RT email to their backup person. The rule would filter all mail sent from:
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