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How to access a shared account in a browser - users with M365 email accounts

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Adding a shared mailbox in Outlook online (web browser) - Instructions for M365 Shared Mailboxes

Accessing your shared account in a browser can be done in two ways, either by opening the shared mailbox in a separate browser or accessing the shared mailbox directly via the browserwindow or by adding it under your primary (i.e. personal) mailbox. Both methods are described below.

Opening the shared mailbox in a separate browser window or accessing the shared mailbox via browser directly

• Use this method if you want to view and manage the email for the shared mailbox in its own browser window.  

• This method also lets you receive notifications of new items in the Inbox of the shared mailbox.  

• The sent messages are saved in the Shared Mailboxes’ Sent folder. 

1. Log in to your account in Outlook on the web: https://outlook.office.com 

2. Click your initials at the top-right of the window. A drop-down list appears. 

1. Click Open another mailbox. 

2. Type the email address of the other mailbox that you want to open, and then

1. click Open. Another Outlook on the web session opens in a separate window, allowing access to the other mailbox.

or

1. Use the following URL, where “sharedaccount” is the username of the account, https://outlook.office.com/mail/sharedaccount@uwaterloo.ca/

2. Log in with your personal 8-character UWaterloo username@uwaterloo.ca and password

 For more information and options, see Open and use a shared mailbox in Outlook on the web

To add the mailbox to your Outlook accountTo add the mailbox to your Outlook account 

Adding the shared mailbox so it displays under your primary mailbox 

• Use this method if you want to access the shared mailbox in your Outlook account directly.  

• The sent messages are saved in the primary (i.e. your private/own) mailbox 

• you can move sent items to the correct folder by cutting and pasting or right-click and selecting move  

1. Log in to https://portal.office.com with your personal 8-character UWaterloo username @uwaterloo.ca (i.e. myusernam@uwaterloo.ca) and password. Then click on the Outlook icon from the left navigation panel.

   

2, Right-click Folders from the left navigation panel and then choose/click on Add shared folder from the menu presented.

3. Enter either the name of the shared mailbox or its username and click Add. In this example, the name of the shared mailbox is Shared Account and its username is sharenam@uwaterloo.ca.
(As you complete this field, a list of suggested account names will display. )

4. The account name will then appear in the list of mail folders/boxes:

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