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When experiencing connection issues with Eduroam or UWaterloo affiliated networks or an expired certificate, removing a network profile can help fix the issue.

1. Select the settings icon (usually found on the home screen)

2. Navigate to the General tab and select Profile

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3. Select the profile you wish to remove

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4. Select Remove Profile 

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5. Enter your device password 

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6. Confirm you would like to remove the network profile by selecting Remove

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Need help?

Contact the IST Service Desk online or 519-888-4567 ext. 44357.

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