Users Devices may encounter CAA50024 error when opening Microsoft 365 (M365) apps including Outlook, OneNote, etc.. This error is due to conflicts of cached credentials, and will most likely occur on Windows 10because the device cannot be enrolled in the M365 tenant for device management. Follow the steps below to address the error.
...
Step-by-step
...
Windows
...
computers:
Close all M365 apps. This includes Excel, Word, OneDrive, OneNote and PowerPoint.
Open File Explorer. This can be done by searching for “File Explorer” in the Windows search menu.
Type this path: Control Panel\All Control Panel Items\Credential Manager
Click Windows Credentials and remove all credentials about Office/Outlook/OneDrive.Go to Settings > Account > Access work or school
Click the account you want to unlink (your school account) and press the “Disconnect” button
Restart your device
Launch Microsoft 365 apps and sign in your Microsoft account again.
Do NOT select "Let my organization manage my device" and uncheck this box when it appearsappears. This will cause the error to reappear.
...
Filter by label (Content by label) | ||||||||||||||||||
---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
|
Info |
---|
Need help?Contact the IST Service Deskonline or 519-888-4567 ext. 44357. |
Tip |
---|
Article feedbackIf you’d like to share any feedback about this article, please let us know. |