When reporting problems with email (either delivery or Spamspam/phishing), you will be asked to forward the email in question as an attachment. This allows IST staff to examine the email exactly as you received it, and if necessary, to send that exact email to other service providers (e.g. anti-Spamspam/phishing vendors) in order to report false negatives or Spam spam campaigns. The EML format is best and easiest for staff to work with, but some mail clients export to MSG format, which can also be dealt with.

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For all Outlook email clients, do not right-click on the email message and select "Forward as attachment". Please follow the steps outlined below. 

• Spam spam email attachments should be forwarded to spam@uwaterloo.ca 

• Phishing email attachments should be forwarded to soc@uwaterloo.ca

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For more information about email encryption and Microsoft 365 message encryption, please see the articles Email encryption and Microsoft 365 message encryption (OME)

• Learn more about email encryption and available options

• Learn more about Microsoft 365 message encryption

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Additional resources

Joe Jobs are a special case of the abuse of mail protocols to fake the source of Spamspam - add proper link once article is complete

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