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Re-opening a ticket

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1. In the Ticket Display section you can set Show oldest history first -ticket history ordering (default is set to show newest history)

Turn on WYSIWYG editor

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1. From the menu choose Logged in as youruserid/Settings/Preferences
2. Under the Ticket composition section, beside WYSIWYG message composer select Yes
3. Click the Save Change button at the bottom of the screen
4. This tool is useful for formatting text when replying or commenting; click on the small arrow/triangle at the top of the edit window to display/hide the edit button

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