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This guide contains instructions for how to transfer emails from one Microsoft 365 (M365) email inbox to another Microsoft 365 email inbox. Microsoft 365 was formerly known as Office 365 (O365).

Note

We recommend making a backup file of your emails before starting the migration. Please follow the steps in this article for help to do this https://support.microsoft.com/en-us/office/export-items-to-an-archive-file-in-outlook-for-mac-281a62bf-cc42-46b1-9ad5-6bda80ca3106?ui=en-us&rs=en-us&ad=us

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  1. Open Outlook, go to Outlook > Preferences > Accounts

  2. Click "+" > Add Account > Enter. Now add your first account, using username@uwaterloo.ca (Your username is your 8-character UWaterloo username, e.g. j25rober@uwaterloo.ca)

    1. If you are a Connect user, please follow the steps listed on this article: Configure Outlook 2016 for Mac

    2. If you are a M365 user, please choose Office Microsoft 365 and then enter your UWaterloo password

  3. After adding your first account (username@uwaterloo.ca), repeat Steps 1 to 3 to add your second account (this could be a personal account)

  4. Enter the password for the second account.

  5. Once the account has been added, restart Outlook to view your first and second account

  6. Now that the 2 accounts are added to Outlook, follow the steps below to transfer your emails.

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