Many computing services offered by the University of Waterloo UWaterloo rely on the Nexus Active Directory services for authentication. Services such as the Central Authentication Service (CAS), wireless services (Eduroam) and many corporate applications (see list below) use Nexus accounts when authentication (username and password) is required.
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Your Nexus username and password is are the same as your Waterloo Identity and Access Management (WatIAM) username and password. When you update your password in WatIAM your Nexus your 8-character username (e.g. j25rober) and password. This username and password are also used to sign into WatIAM and other UWaterloo websites.
To change your password, sign into WatIAM and follow the instructions listed here: How to change your WatIAM password. Once your password has been changed in WatIAM, your NEXUS password will also be updated. Remember to change
However, any saved passwords on your various mobile and computing devices .
Additional trouble-shooting information
Some people may experience problems with the "saved" or "cached" passwords on their computer. Passwords may be saved in the Windows Credential Manager or by the browser. Some Windows users may need to modify or delete these passwords.
Windows Credential Manager
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Browser saved passwords
Internet Explorer 11
Open the Start menu and select Control Panel then Internet Options
Select the General tab and click the Delete... button located in the Browsing History area
Click to check the selection box next to Passwords and then click Delete
Close Internet Explorer
Google Chrome
Open Chrome
Press and hold Ctrl+Shift+Delete keys simultaneously
The Clear Browsing Data dialog box opens
Click to select the Clear Saved Passwords box
Click the Obliterate the Following... drop-down menu and select the The Beginning of Time option
Click Clear Browsing Data
Close Google Chrome
Mozilla Firefox
Open a Run dialog by holding your Windows+R keys simultaneously
Type Firefox --preferences and press Enter
Click the Security icon on the Options dialog box
Click the Saved Passwords... button and a list of saved passwords will be displayed
Click the Remove All button and then click Close
This returns you to Options > Click OK to close the dialog box
will not be automatically updated. This may cause sign in issues on those devices therefore they should be modified or deleted. For additional support regarding this, take a look at the articles below:
Clearing cached and saved Mac OS X credentials
Clearing cached and saved Windows credentials
Other applications
Other applications/connections may also contain saved password information and you will need to update your username and password there as well. These applications and mappings may display an 'unable to connect error' and if prompted, you should update the username and password.
Windows drive mappings
If you have used the Map the Map Network Drive Drive feature in Windows to map "uwaterloo.ca" drives, we recommend hovering the mouse over the mapped drive, and clicking the secondary mouse button (usually the right-click), and then choosing Disconnect
You now need to create a new Map new Map Network Drive connection with your current " NEXUS\username" and updated password
Nexus
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Issues with SharePoint
Not on a Nexus managed workstation
When using SharePoint on a Nexus authenticated workstation, you will not be prompted to log in. On a non-Nexus workstation you must log in as " NEXUS\username".
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The Nexus\ prefix is required, |
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and note the slash is the back slash key found above the |
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Enter |
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key on your keyboard (and not the forward slash used in typing web addresses). |
Multiple Password Prompts
Follow the Internet Options tips in the Share Sharepoint basic troubleshooting tips article.
Connect to Outlook (for connecting to SharePoint Calendars, Tasklists and other SharePoint features)
Outlook should ask you to update your “saved” saved credentials. If Outlook doesn't provide an option to “Save” save the new password, you may have to delete your connection and recreate it.
Connect to Excel
If you have used the Connect to Excel or Exported data from SharePoint to Excel, you will be prompted to update your credentials .
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Remember to use your Nexus\username when doing this. |
I don’t use Internet Explorer as my browser
If you use any other browser (FireFox, Chrome, Safari) then you may need to log in to SharePoint using "NEXUS\username" format (see "Not on a Nexus managed workstation" section above).
Adding new users to SharePoint sites
You must add people as " NEXUS\username".
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Do not use friendly |
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names (e.g., jack.jones) for the username. |
The built-in SharePoint directory lookup is a handy tool for finding the Nexus username (book icon on the right side of the users add window) or you can use the authenticated WatIAM search.
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Need help?Contact the IST Service Desk online or 519-888-4567 ext. 44357. |
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