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In 2016, IST began piloting Duo Security’s 2FA solution and several years later, after an RFP, Duo Security was chosen as the University’s 2FA provider. Duo is a cloud service and enjoys wide adoption by colleges and universities in the United States. Duo 2FA was made available on many UW systems, on a voluntary basis, in 2019. The Duo 2FA service supports a variety of options as the second-factor authenticator including smartphones, SMS, voice callback, tokens/fobs, and YubiKeys. Some of the authenticators are limited in what services they support, and the management overhead also varies.

What’s the impact? What doI do I need to do?

Effective November 2020, access to Workday, myPensionInfo, and other UW services that retirees and alumni may use, will require two-factor authentication for access. You will need to enrol in 2FA before being able to access these services.

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1. Sign into the service (e.g. Workday) with 8-character username @uwaterloo.ca (e.g. j25rober@uwaterloo.ca) and password

2. When presented with the DUO prompt, click Send Me a Push.

3. On your smartphone, you will be prompted to Accept or Deny the authentication request.
   

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Using the Call Me option

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1. Sign into the service (e.g. Workday) with 8-character username @uwaterloo.ca (e.g. j25rober@uwaterloo.ca) and password

2. When presented with the DUO prompt, click Call Me.
   

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3. Answer the ringing telephone and listen to the voice prompt.

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