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This guide will only apply for the Outlook desktop app on Windows. Unfortunately, the web version of Outlook does not have the same functionality. |
This guide contains instructions for how to transfer emails from one Office 365 email inbox to another Office 365 email inbox. This is particularly useful for users who want to transfer emails from their @edu.uwaterloo.ca inbox to their @uwaterloo.ca inbox.
Step-by-step guide to add both accounts to Outlook:
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2. Enter your 8-character username@uwaterlooUWaterloo username @ uwaterloo.ca (e.g. j25rober@uwaterloo.ca).
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Some users may receive a "The account has already been added" error. To resolve this, they will need to remove the old @edu.uwaterloo.ca account before adding their new account. If edu email is the only account on Outlook, they will need to add @eduuwaterloo.onmicrosoft.com first before removing the EDU account. |
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3. If asked, select:
Office 365 if your email is under Office 365 (which can be logged in at portal.office.com)
Exchange if your email is under Connect (which can be logged in at connect.uwaterloo.ca)
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5. Repeat Step 1 to 3, to add username@eduuwaterloo.onmicrosoft.comadd username@uwaterloo.ca
6. Enter your UWaterloo password. Your edu email should be added by now
7. Restart Outlook to view your new account
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Click OK. It will start transferring your email.
Your old email will appear as a subfolder named inbox under your inbox. You may should rename it to "edu" something to be more clear.
7. You can verify online that the transfer was successfully by visiting portal.office.com
8. Sign-in with the email account you want the emails to end up in. For users migrating from @edu.uwaterloo.ca to @uwaterloo.ca, sign in with username@uwaterloo.ca to check for the emails
Moving selected emails
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With the Windows Outlook app open, select the emails from the inbox that you would like transferred
For users migrating from @edu.uwaterloo.ca to @uwaterloo.ca, you will be selecting mail from your @eduuwaterloo.onmicrosoft.com inbox
To To select multiple emails, hold the Control key and click on the emails you would like, selected emails will be highlighted in light blue
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2. You can now drag and drop the emails into the inbox you would like
a. For users migrating from @edu. uwaterloo.ca to @uwaterloo.ca, you will drag and drop into your @uwaterloo.ca inbox. b. You need to drag and drop to the "Inbox" folder itself, dragging and dropping to the email address listed will not work
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3. You MUST verify online that the transfer was successfully by visiting portal.office.com. Failure to follow this step may result in a loss of emails.
4. Sign-in with the email account you want the emails to end up in. For users migrating from @edu.uwaterloo.ca to @uwaterloo.ca, sign in with username@uwaterloo.ca username@uwaterloo.ca account to check for the emails
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