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Open Outlook. Click on the File tab near the top-left corner of the window, and then click the Add Account button.
Type in the shared mailbox’s email address (e.g. sharedmailbox@uwaterloo.ca) then click Connect .
In the Advanced setup window, select Microsoft 365 as the account type.
If you are redirected to the log in screen below to enter the password for the shared mailbox account, click Back.
In the Windows Security pop-up:
Click More choices.
In the expanded options, click Use a different account.
Enter your own WatIAM username and password into the User name and Password fields. Click OK.
A message that the account was successfully added will appear. Click the Done button to close the window.
Close Outlook – wait about 10 seconds – then launch Outlook.
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Be patient when you restart Outlook. Email messages, folders and calendar appointments in the shared mailbox will require time to download from the server. The next time you click on the New Email button, you will have the option to send from the shared mailbox or from your own UWaterloo account. To ensure that the shared account is working properly, try sending a test message. |
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How to download all email messages
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