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This error message can occur when users attempt to sign into the Outlook app or Skype for Business on their device. It may be related to the removal of @edu.uwaterloo.ca accounts on June 30, 2020. For more information about this issue, take a look at this Microsoft support article.
You can connect to the temporary mailbox or work offline with all of your old data. However, this may result in data loss. If you choose to work with your old data, you cannot send or receive e-mail messages.
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It is recommended that users back up their old emails and data files before proceeding with this guide. Without doing so, this can result in the loss of data and offline cached contents for Outlook profiles. |
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Remove the old Outlook profiles listed on the device. This article can provide step-by-step support: Managing Outlook Profiles on Windows 10.
Restart the device and attempt to sign into Outlook again
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Create a new Outlook profile on the device using the steps listed on this page: Managing Outlook Profiles on Windows 10
Remove the old Outlook profiles listed on the device
In the Mail dialog box, make sure that the Always use this profile option is selected, select the new Outlook profile that you created, and then click OK.
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Need help?Contact the IST Service Desk online or 519-888-4567 ext. 44357. |
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