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The University of Waterloo acquired has a voice recognition system , SpeechAttendant, to reduce heavy call demands on our telephony infrastructure and allow students, faculty and staff named SpeechAttendant. This system allows access to a current telephone directory 24 hours a day, 7 days a week.

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• You will hear a recording asking what about the party you wish to contact

• Speak the name and you will be connected to your party

  • If more than one person on campus has the same name, SpeechAttendant will ask the caller which individual you are calling e.g. "Do you wish to talk to John Smith in Biology"

  • If the caller replies "No" the system will ask "Do you wish to talk to John Smith in Food Services"

  • This will continue until the caller replies "Yes"

During regular business hours, if SpeechAttendant cannot identify your party, you will be transferred to a Telecommunications Services operator.

Report any problems to telephoneadmin@uwaterloo.ca. Some names may be problematic; . Information Systems & Technology (IST) will be glad to adjust SpeechAttendant with your assistance. Please report any problems to telephoneadmin@uwaterloo.ca.

Recording your name

If you would like to record your own name, please submit a request ticket to rt-ist-csteladmin@rt.uwaterloo.ca. You will be given a Personal Identification Number (PIN) number to allow you to access the system. This PIN number will only be valid for 48 hours (two business days).

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