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Transferring This guide contains instructions for how to transfer emails from one Office 365 email inbox to another Office 365 email inbox. Specifically, This is particularly useful for users who want to transfer emails from their @edu.uwaterloo.ca inbox to their @uwaterloo.ca inbox.

Note

We recommend making a backup file of your emails before starting the migration. Please follow the steps on how to do so from Microsoft!

Step-by-step guide to

...

add both accounts to Outlook

Note

If you already have both email accounts logged added to the Outlook app and signed in, proceed to step Step 6

  1. Open Outlook, go to Outlook > Preferences > Accounts

  2. On the left pane, click

    "

    “-

    "

    ” at the bottom to remove your @edu.uwaterloo.ca account, if

    any

    it is listed there

  3. Click "+" > Add Account > Enter

    your 

    . Now add your 8-character  username@uwaterloo.ca

     account

     (e.g. j25rober@uwaterloo.ca) account

    1. If you are a

      connect

      Connect user, please

      follow 

      follow the steps listed on this article: Configure Outlook 2016 for Mac

    2. If you are a O365 user

      (most of the current undergrad students)

      , please choose Office 365

      if asked

      and then enter your

      WaIAM

      UWaterloo password

  4. After adding your new account (username@uwaterloo.ca), repeat

    the steps again

    Steps 1 to 3 to add your username@eduuwaterloo.onmicrosoft.com account

    and enter

  5. Enter your

    WatIAM passwordRestart Outlook, you should see both account's inbox on the left pane

    UWaterloo password. Your edu email should be added by now

  6. Restart Outlook to view your new account

  7. Now that the 2 accounts are added to Outlook, follow the steps below to move the entire inbox

Drag the inbox of your edu account to your

...

newly added inbox. For example, drag the inbox of your edu account to the uwaterloo inbox. It will become a folder under your new inbox.

You

...

can rename this folder “edu” or something similar

...

. If you do not see the subfolder, try click on the arrow beside the inbox.

...

...

Step-by-step guide to transfer selected emails

Note

If you already have both email accounts logged in, proceed to step 6

  1. Open Outlook, go to Outlook > Preferences
  2. Use "-" to remove your @edu.uwaterloo.ca account, if any
  3. Click "+" > Add Account > Enter your username@uwaterloo.ca account
    1. If you are a connect user, please follow Configure Outlook 2016 for Mac
    2. If you are a O365 user (most of the current undergrad students), please choose Office 365 if asked and enter your WaIAM password
  4. After adding your new account, repeat the steps again to add your username@eduuwaterloo.onmicrosoft.com account and enter your WatIAM password
  5. Restart Outlook, you should see both account's inbox on the left pane
  6. Select the

    Select the emails from the old inbox that you would like transferred

    1.  For users migrating from @edu.uwaterloo.ca to @uwaterloo.ca, you will be selecting mail from

      your @edu

      your @edu.uwaterloo.

      ca inbox

      ca inbox

    2. To select multiple emails, hold

      <command>

      the Command key and click on the emails you would like to transfer. The selected emails will be highlighted in light blue.

      Image Added

Warning

You may want to transfer emails in smaller batches if you have a large inbox.

Click on the first email you

...

would like to transfer, then while holding

...

the Shift key, select the last email you would like

...

to transfer. The emails listed in between the selected emails will be transferred in a batch.

...

You can now drag and drop the emails into the inbox you would like

...

. For users migrating from @edu.uwaterloo.ca to @uwaterloo.ca, you will drag and drop into your @uwaterloo.ca inbox

Image Modified

Note

It may take some time for the transfer to complete

...

depending on the amount of emails are being transferred. You can view your inbox in the Outlook app to confirm the emails were transferred,

...

however please do not close Outlook

...

until you have verified online that the transfer was successfully completed and sync'd to the online server by visiting portal.office.com. Failure to follow this step may result in a loss of emails.

Sign

...

into portal using the email account you

...

would like the emails to end up in.

...

For users migrating from @edu.uwaterloo.ca to @uwaterloo.ca, sign in with username@uwaterloo.

...

ca to check for the emails

...