Problem
Users may experience the "State Information Lost" error after attempting to sign into their UWaterloo accounts using second-factor authentication. This error is most commonly due to an expired LEARN link.
Step-by-step solution
Close all current web browser windows that display the error message.
Windows: Close out of all windows and tabs.
Mac: Hit the Command and Q keys at the same time to quit out of the application
Open a new tab or web browser window
In the browser search field, type in learn.uwaterloo.ca
Avoid using old bookmarks and saved passwords as this can result in the same error message. You can also replace your old bookmarks with this learn.uwaterloo.ca URL.
4. Log in to LEARN using your 8-character username @uwaterloo.ca (e.g. j25rober@uwaterloo.ca) and password
5. Provide your second-factor authentication method Duo device management instructions (More information about second-factor selection criteria please see Second factor selection criteria )
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Need help?
Contact the IST Service Desk online or 519-888-4567 ext. 44357.
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