Known issues

Known issues

While we try to make everything as bug-free as possible, sometimes things slip through. This page lists many currently known issues, with workarounds where possible. If you are experiencing issues that are not listed, please submit a bug report.

We ship new releases approximately every 3 weeks.

Issue

Workaround

Fix ETA

Issue

Workaround

Fix ETA

on some migrated content, attempting to save changes to blocks might report "The content has either been modified by another user, or you have already submitted modifications. As a result, your changes cannot be saved."

recreate the block, copying and pasting content if needed, then delete the original block

must be manually fixed

in the links block, links that begin with an anchor (#) are prefixed with the homepage URL when editing

prefix anchors with the correct URL

1-2 releases

in the Mailchimp block, valid Mailchimp source code may not be allowed when saving the block

add <!-- Begin MailChimp Signup Form --> on a new line before your code, and <!--End mc_embed_signup--> on a new line after your code; alternatively, switch to using webforms and the Mailchimp handler

next release

in blocks with a required field that uses the editor (e.g. copy text, blockquote), immediately switching to source view to add content may cause the validation on block save to incorrectly believe the field is blank

save the block again; to avoid the issue always start entering content in the WYSIWYG view

TBD

going to layout builder on some content may show "The website encountered an unexpected error. Please try again later."

append "/discard-changes" to the end of the URL and discard any unsaved layout builder changes; if this does not solve it, contact support

TBD

in copy blocks, when using the same media item for images more than once, with different dimensions, all instances of that media item will have the first item's dimensions

upload additional copies of the same image when different sizes are needed

TBD

on pages with sidebars, expand/collapse contents may not be properly contained in the column

avoid using expand/collapse blocks on pages with sidebars, or avoid using sidebars on pages with expand/collapse blocks

TBD

spaces are removed from text

ensure spaces are "real" and not wrapped in tags in source view, as empty tags are now removed from output

n/a