Frequently Asked Questions (FAQs)

The Digital Certainty Index® (DCI®) is a measure of the quality and potential impact of a website's digital presence, including its accessibility and usability, its credibility and trustworthiness, and how well-poised it is to respond to SEO challenges.The final DCI score is calculated as an overall score of points awarded in three categories: Accessibility, Quality Assurance, and SEO.

Find out more about Digital Certainty Index.

Obtaining a score of 100% is the overall goal. Working toward, and maintaining, this goal will be an ongoing process.

There are currently flagged accessibility issues within Siteimprove that will prevent a website from reaching the 100% score goal. Many of these issues present within the WCMS site template and will need to be fixed by our development team.

View our Siteimprove known issues and learn how to add to the list.

Accessibility issues flagged within Siteimprove represent issues that do not conform with the selected criteria. The University of Waterloo has committed to conform with Level AA of the WCAG 2.0 for all public websites.

The site target cannot be edited.

Find out more about the site target.

The industry benchmark is the average score for websites using Siteimprove in Canada and within the Education industry.

On the Dashboard, you can see the overall DCI industry benchmark, a minimum score of 85.2, along with the industry benchmark for the individual modules Quality Assurance, Accessibility, and SEO. To view the industry benchmark score hover over the dot on the individual scores.

Find out more about the industry benchmark.