This page provides instructions on how to change your WatIAM password. This is required for all UWaterloo users.
Additional resources are provided below for users whose email was migrated to M365.

How to reset your WatIAM password when you forget it

This article explains the process you need to go through when you forget your WatIAM password.

Step-by-step guide

Go to the WatIAM sign-in page.

Click on "Forgot Password?"

Input your username (max. 8 characters) with the password reset email address. If you do not remember this email address, please contact the IST Service Desk.

You will receive an email from watiam@uwaterloo.ca. Click on the link provided within the email to be taken to the password reset page.

All users

Ensure you are saving your files in OneDrive and not on your local machine. View the When to choose OneDrive, Microsoft Teams, or SharePoint Online guide.

Note about passwords

Passwords stored in Mac OS Keychains, and Microsoft Credential Manager may need to be updated as well:
- Clearing cached and saved Windows credentials
- Clearing cached and saved Mac OS credentials

If Microsoft Edge is your browser, please review https://support.microsoft.com/en-us/microsoft-edge/save-or-forget-passwords-in-microsoft-edge-b4beecb0-f2a8-1ca0-f26f-9ec247a3f336
Passwords embedded in any scripts/PowerAutomate will need to be updated
Eduroam saved passwords will need to be updated View the Eduroam connection guides

For mobile devices

You will need to forget the Eduroam wifi network from saved networks and reconnect with your new credentials. View the Eduroam connection guides .

Additional resources for users whose email was migrated to M365

Mailbox

Shared Mailboxes

Page:

WatIAM Credentials
Page:

Change your !bang account password
Page:

Unable to activate Microsoft 365 for Mac after installation
Page:

Issues receiving emails when routing address is set to an external email
Page:

Change your WatIAM password

Need help?

Contact the IST Service Desk online or 519-888-4567 ext. 44357.

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