Jira

About this service

Task tracking and management tool, geared towards agile software development but also useful for managing day-to-day operations and project tasks for research groups, administrative groups, and project collaboration.

Available to use 24/7.

Who can use this service

Faculty, Researchers, Staff

How to request this service

Submit a request using the Jira Service Desk Portal.

Support for this service

Submit a request using the Jira Service Desk Portal.

Pricing/cost

No cost for basic use. There could be costs for additional licensing or add-ons and plugins.

Training and documentation

Required access rights

Must have WatIAM user account access; valid VPN connection required for off-campus use.

Pre-authorized maintenance windows

Weekdays after 9:00 p.m. EST and during the weekends.

Additional service resources

Resources may be located within the IST Knowledge Base or on a website outside of this Confluence space.

IST KB resources that may be related to this service entry

Service catalogue feedback

If you’d like to share any feedback about this service catalogue entry, please let us know.