Managing cached credentials and Outlook profiles on Windows 11

Managing cached credentials 

Using cached/saved credentials allows users to log in to their accounts without having to enter their credentials every time. Cached credentials can cause login issues if they become outdated or corrupted. Here’s how to manage them: 

Clear cached credentials via Credential Manager 

1. Press Windows + S, type Credential Manager, and open it. 

2. Choose Windows Credentials. 

3. Look for entries related to: 

• MicrosoftOffice, Office, Outlook, ADAL, msteams, OneDrive 

• Any entries with your organization or tenant name 

4. Click Remove for each relevant entry. 

Remove web account manager entries 

1. Go to Settings > Accounts > Email & accounts. 

2. Under Accounts used by other apps, remove any organizational accounts. 

3. Go to Access work or school and disconnect any work/school accounts. 

Managing Outlook profiles 

Outlook profiles store account settings, data files, and preferences. If you're having issues, creating a new profile often resolves them. 

Sign out of Office apps 

Before creating a new profile, it’s helpful to sign out of Office: 

• In Outlook, go to File > Office Account. 

• Under User Information, click Sign out. 

Remove or create Outlook profiles 

1. Open Control Panel > User Accounts > Mail (Microsoft Outlook). 

2. Click Show Profiles. 

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• To remove a profile: Select it and click Remove. 

• To create a new profile: 

  • Click Add, enter a name, and click OK. 

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  • Enter your email account details and follow the prompts. 

  • Once setup is complete, return to the Mail window. 

  • Under "When starting Microsoft Outlook, use this profile", select your new profile. 

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