Adding a Shared Mailbox in the BlackBerry Hub app (for Android) - Instructions for M365 shared mailboxes

Note: To add a shared mailbox it is necessary to have all of the following:

  • A security group that grants “Send-as” and full access permissions to all folders of the shared mailbox (Your department IT support can help to have you added to a security group.)

  • Your account must be a member of the mailbox security group as your account requires permission to the shared mailbox for authentication using your own credentials.

  • Permissions on Windows Nexus computers become effective the next time you log onto the machine after the mailbox permission change has been made. You may need to sign out from your Nexus account on the machine and then sign back in again before you will be able to add the account and access the mailbox.

Contact IST Service Desk if your account does not meet the above requirements.

Instructions for BlackBerry Hub app

  1. In the BlackBerry Hub+ Inbox, tap the settings icon. Then tap + beside Accounts.

  2. Enter the 8-character username of the shared account (i.e.

  3. Tap Add an email account

  4. Tap Manual setup

  5. Tap Microsoft Exchange ActiveSync

  6. Enter in Server field 

  7. Tap X beside the password field

  8. Tap + beside the Add authentication 

  9. Tap Sign in with Microsoft button

  10. From the “enter your password” screen, tap the back button to go back a screen and add your own 8-character username @ as the ‘owning’ account (i.e.

  11. Enter your password for the owning account

  12. Complete the two-factor authentication

  13. On the Account Setup Screen tap Next

  14. Tap OK (for Remote security administration)

  15. Choose the options you want for remote security admin and then Tap Next

  16. OK

  17. Update the Display Name

  18. Tap Activate

Need help?

Contact the IST Service Desk online or 519-888-4567 ext. 44357.

Article feedback

If you’d like to share any feedback about this article, please let us know.